Shipping & Returns
21Grams offers FREE Shipping on ALL orders in New Zealand!!
All orders will be dispatched within 24 hours (Mon-Fri) after payment clears into our account. Please be aware that if purchasing on the weekend, that your order may not be shipped until Tuesday morning as we may require Monday (business day) for payment to clear. If you are experiencing delays of more than 48 hours from the time of dispatch please do not hesitate to contact us via email at andrew@21grams.co.nz
Delivery
We will deliver the goods to the address you provide on the order form. Any delivery date we give is an estimate.
Unless these conditions state otherwise, we are not liable for any loss, costs, damages, charges or expenses caused by any delay in delivery.
If the goods cannot be delivered because you cannot accept delivery, the incorrect address has been provided, or no one is available to accept the goods, It then becomes the buyers responsibility to arrange re-delivery or personal collection of the goods from their courier depot.
If the goods are returned to 21Grams for any of the reasons listed above, the customer maybe responsible for any additional postage fees.
International Orders & Shipping Policy
NB: All prices are in $NZD (New Zealand Dollars) – Click here to use a currency converter.
You can pay via VISA or MasterCard using our secure credit card checkout.
All international orders must add international shipping to their cart or the order will be put on hold until international shipping is purchased.
NB: We do not accept responsibility for additional customs taxes, duties or other fees applied once your order departs New Zealand.
21Grams ships all international orders via New Zealand Post International Airmail. This service is not a track and trace service, but does provide insurance for the value of your goods. Contact andrew@21grams.co.nz for details of your order location. All international packages are insured. If you would like a track and trace service for your purchase, please contact 21Grams as the charges will be higher.
Returns
21 Grams has a 14-day exchange policy should the item that you have purchased be the incorrect size, or is in any way faulty. Shipping costs are the purchaser’s responsibility both for the return of the garment and postage of new garment.
Returned items must be unworn, unwashed and have ALL original tags attached.
We DO NOT accept responsibility for: – Fair wear and tear, failure to comply with cleaning instructions.
To return an item please contact us via the “contact us” button on the website.
We recommend that returned goods are sent by tracked courier post as we are not liable for items lost in the post. Returned goods must be packaged securely as we do not accept responsibility for goods that are damaged in transit.
